Delivery and Terms
Delivery Schedule
Subject to satisfactory payment clearance we aim to despatch your order with-in 1-3 working days but please allow extra time during our busy periods i.e. Halloween and Christmas.
Back orders - If an item is out of stock we will back order for you. You will always be emailed with the option to cancel your order, or choose a substitute item if you would rather not wait.
Shipping and Handling
We offer 4 different shipping options for the orders you place on our website, they are as follows:
- 1. £5.95 - Royal Mail 1st Class - Order can take 1 - 3 days to be delivered.
- 2. £4.49 - Royal Mail 2nd Class - Order can take 3 - 7 days to be delivered.
- 3. £9.99 - InterLink Next Day Delivery - Your order will be delivered the next working day by InterLink, all next day delivery orders must be placed before 2:30pm to guarantee next working day delivery. Our couriers do not deliver on Saturdays or Sundays, any orders placed on Friday for next day delivery will not receive their order until the following Monday.
- 4. International Shipping - We ship internationally to a few select countries in Europe as well as America and Australia, the price and delivery times vary dependant on what country we are delivering to. You can get a quote for International Shipping when you add a product to our shopping cart.
Date Goods required by
Please give us an indication of a specific date you require your order by if it is required for a party and we will endeavour to accommodate your request, provided all other terms and conditions as above are met.
Guarantee - Returns
We guarantee your satisfaction, your rights to return goods are protected under the EU Selling Directive. Returned goods will only be accepted if un-used and returned in the original packaging and deemed suitable for re-sale. Postage will not be refunded for returned items unless the items were faulty, or sent in error. Wizard Fancy Dress must be notified of the reason for the return and items must be returned within seven days of despatch for a full refund or exchange. The cost of returning goods to us will be the customers liability and we would advise you return goods by Recorded Delivery only, as we cannot be responsible for goods that we do not receive.
Upon receipt of the goods and our examination, we will give you a full refund or exchange the item or give you a credit note. For hygiene reasons we do not except the return of make-up, wigs, tights, stockings, underwear, hairspray, teeth, facial hair, moustaches or earrings. We do not accept returns of Christmas costumes and accessories after 27th December or Halloween Costumes and Halloween accessories after 1st November. We do not exchange products that have been used or any products that we have made or customised specifically for you. Until the item to be exchanged is received by Wizard Fancy Dress we are unable to despatch a replacement.
For returns please allow 7 days for payments to be credited to you.
Any goods returned outside of our 7 days Returns Policy will be defined as "In Dispute" and will not be refunded or exchanged. We will give you a decision regarding the goods in dispute and offer to return them to you or destroy them.
Cancellation
If you wish to cancel your order you must do so by e-mail or phone before the order confirmation has been sent to you that the goods have been sent to you. If goods have already been despatched, you will be responsible for their safe return to Wizard Fancy Dress and delivery charges.
Faulty Items
Faulty items must be reported and returned to us within 7 days of delivery. They must be returned in the original packages un-used with all packaging intact with your name and address and order number as failure to do so may result in a delay in refunding to you.
General
We reserve the right to cancel, decline or reject any order without notice and refund any payment made prior to despatch.
