Delivery Schedule
Subject to satisfactory payment clearance we aim to despatch your order with-in
3-4 working days but please allow extra time during our busy periods i.e. Halloween
and Christmas.
Back orders - if an item is out of stock we will back order for you. You
will always be emailed with the option to cancel your order, or choose a substitute
item if you would rather not wait.
Shipping and Handling
We ship to the United Kingdom and Irish Republic by First Class post which
can take 1- 4 days to reach you and is charged at £2.95 per order.
We offer a next day courier service delivery anyway in the United Kingdom
for £4.99
Please see our delivery page.
Date Goods required by
Please give us an indication of a specific date you require your order by
if it is required for a party and we will endeavour to accommodate your request,
provided all other terms and conditions as above are met.
Guarantee - Returns
We guarantee your satisfaction, your rights to return goods are protected
under the EU Selling Directive. Returned goods will only be accepted if un-used
and returned in the original packaging and deemed suitable for re-sale. Postage
will not be refunded for returned items unless the items were faulty, or sent
in error. Wizard Fancy Dress must be notified of the reason for the return and
items must be returned within seven days of despatch for a full refund or exchange.
The cost of returning goods to us will be the customers liability and we would
advise you return goods by Recorded Delivery only, as we cannot be responsible
for goods that we do not receive.
Upon receipt of the goods and our examination, we will give you a full refund
or exchange the item or give you a credit note. For hygiene reasons we do not
except the return of make-up, wigs, tights, stockings, underwear, hairspray,
teeth, facial hair, moustaches or earrings. We do not accept returns of Christmas
costumes and accessories after 27th December or Halloween Costumes and Halloween
accessories after 1st November. We do not exchange products that have been
used or any products that we have made or customised specifically for you. Until
the item to be exchanged is received by Wizard Fancy Dress we are unable to
despatch a replacement.
For returns please allow 7 days for payments to be credited to you.
Any goods returned outside of our 7 days Returns Policy will be defined as "In
Dispute" and will not be refunded or exchanged. We will give you a decision
regarding the goods in dispute and offer to return them to you or destroy them.
Cancellation
If you wish to cancel your order you must do so by e-mail or phone before
the order confirmation has been sent to you that the goods have been sent to
you. If goods have already been despatched, you will be responsible for their
safe return to Wizard Fancy Dress and delivery charges.
Faulty Items
Faulty items must be reported and returned to us within 7 days of delivery.
They must be returned in the original packages un-used with all packaging intact
with your name and address and order number as failure to do so may result in
a delay in refunding to you.
General
We reserve the right to cancel, decline or reject any order without notice
and refund any payment made prior to despatch.
